Empowering Learners Starts With You
Access helpful guides, downloads, and materials to support your training journey.
Student Handbook
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Complaints and Appeals Policy
DownloadRPL and Credit Transfer Policy
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Student Support
If you need support during your course, our team is here to help just reach out and you will be connected with the right person. PTI is committed to supporting your success throughout your course.
For sensitive matters, you can request a meeting with our RTO Manager by emailing info@pti.edu.au.
Training Records
To access your records, please contact us via email at info@pti.edu.au or by phone at 1300 65 05 45. Please note that phone requests require identity verification. You may only request your own information.
Language, Literacy, Numeracy and Digital Literacy Support
All students complete a Language, Literacy, Numeracy and Digital Literacy (LLND) assessment prior to enrolment. The purpose of this process is to ensure that training is tailored to meet your individual learning needs and provide assistance if required.
If barriers arise during your course, speak with your trainer to explore support options such as extensions, additional support or to external support services.
External Study Support
Read Write Now (WA)
Phone: 1800 018 802
Website: https://www.read-write-now.org.au/
Reading and Writing Hotline (Australia)
Phone: 1300 655 506
Website: https://readingwritinghotline.edu.au/
Support for English Second Language (ESL) Students
Adult Migrant English Program (AMEP)
Website: https://immi.homeaffairs.gov.au/settling-in-australia/amep/about-the-program
Culturally and linguistically diverse (CALD) services
Website: https://www.jobsandskills.wa.gov.au/jobs-and-skills-centre/cald-specialist-services
Mental Health and Wellbeing Support
If you feel you are experiencing challenges that may be impacting your mental health and wellbeing, we encourage you to reach out for assistance. Some organisations that offer confidential guidance and resources include:
MensLine Australia
Phone: 1300 78 99 78
Mensline Australia is a telephone and online counselling service for all Australian men.
1800RESPECT
Phone: 1800 737 732
1800RESPECT is a national sexual assault, family and domestic violence counselling line for anyone who’s experienced, or at risk of family and domestic violence or sexual assault.
The Suicide Call Back Service
Phone: 1300 659 467
The Suicide Call Back Service provides crisis counselling to people at risk and carers.
Lifeline Crisis Support
Phone: 13 11 14
The Lifeline Crisis Support line offers telephone crisis support and crisis counselling services.
Aboriginal and Torres Strait Islander Support
Phone: 13 92 76
13YARN is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. Talk with an Aboriginal or Torres Strait Islander Crisis Supporter.
Headspace
Phone: 1800 650 890
Headspace centres and services support young people in Australia and their families to be mentally healthy and engaged in their communities.
Financial Assistance
PTI has fee protection measures in place for students, meaning that no payment made in advance will exceed $1500.
Centrelink Skills for Education and Employment
Phone: 132 850
Website: https://www.servicesaustralia.gov.au
Disability Access
For students with a disability, this should first be discussed with client services during the enrolment process to see how we may be able to accommodate your needs. For external assistance, you may wish to contact the following: