Cancellation Policy

Notification of cancellation or transfer

All cancellations, transfers, or variations to face to face course bookings must be received in writing by emailing Client Services.

Cancellations – a student withdraws from a course.

Minimum Notice Periods *where “working days” means Monday to Friday
Course Type	Full Refund of Course Fee	50% Refund of Course Fee	No Refund of Course Fee
Half or full day courses	2 working days	Not applicable	<2 working days
Longer courses (2+ days)	7 working days	4-6 working days	<3 working days
Online courses	If course not commenced	Not applicable	Once course commenced

Transfers – a student changes to a different course date.

Minimum Notice Periods *where “working days” means Monday to Friday
Course Type	No Charge	50% Refund of Course Fee	100% Charge of Course Fee
Half or full day courses	2 working days	Not applicable	<2 working days
Longer courses (2+ days)	7 working days	4-6 working days	<3 working days

Substitutions – a student is no longer able to attend and the employer sends another person instead.

An alternate learner may be substituted for a face-to-face course prior to the commencement of a course at no additional cost.

(Applies if there is no prerequisite online component)

Non-attendance

If a learner fails to attend a course, no refund will be payable. A voicemail message on PTI answering service, outside of business hours on the day before the course, is not accepted as a notification of cancellation.

If a learner is sick on the day of their course and can support this with a medical certificate, they will be transferred to an alternate date at no charge.

If the learner has failed to attend due to any other reason no refund will be payable, but a course transfer may be granted at the discretion of the Administration Manager.

Course Cancellation by PTI

In the event that PTI, or any third party delivering training and assessment on its behalf, closes, cancels, or ceases to deliver for any reason, a course or part of a course that a learner is enrolled in, a refund of fees paid for services not provided will be given to the learner by PTI. Learners who have already been assessed as competent for some units will be issued a Statement of Attainment for these units and the costs of issuing the Statement(s), including training, assessment and administration fees, will be deducted from the refund total.

PTI also reserves the right to cancel any course if insufficient registrations are received. Should this occur, those who registered will be notified and their course fees refunded in full or they will be transferred to another course. PTI will not be liable for any claims arising from course cancellation.

Exceptional Circumstances

PTI aims to be flexible and accommodating and recognises that in some cases there are exceptional circumstances where a charge may not be incurred. This discretion applies to cancellations, transfers, and non-attendance, as listed above. Exceptional circumstances could include serious illness or injury, death in the family.